RESOLVED: Service Outage 08:10 GMT 25 Jan 2008
By Joe on Friday, January 25 2008, 08:28 - Service status - Permalink
DETAIL: SiteMaker services are currently due to a network outage at our data centre affecting not just SiteMaker.
RESPONSE: Our network providers engineers are working to resolve the issue as soon as possible. We will provide updates as soon as we have them.
UPDATED 10:15: All services should be back to normal. We will provide further information on the cause of the outage once or network provider makes it available to us. Apologies for this service disruption.
UPDATED: We have now received an update from our connectivity provider regarding the outage last Friday. A severe software bug was encountered in one of their core routers Our provider sought emergency support from the hardware vendor after being unable to remedy the situation themselves. The hardware vendor identified the issue as a 'major severity problem' and instructed them through the necessary remedial steps. We have been assured that the workaround configuration provided by the hardware vendor should pose no further threat of similar issues. The software bug is due to be fixed in an imminent new release and once available our provider will take steps to upgrade.