SiteMaker Server Status

We are experiencing problems with our firewall routers. Someone is on site at the data center working on this issue. Sorry for the inconvenience.

UPDATE 01:00 GMT: the firewalls are now up and seem to be failing over correctly.

DETAIL: We are experiencing a problem with our firewall routers. The cause is being investigated.

UPDATE 20:38: It appears our primary firewall layer froze and the secondary firewall failed to pick up the problem, therefore knocking out access to the platform. A forced reboot of the primary caused the secondary to correctly take control and restore access.

We will be updating the core software to version R5.5.2 at 10:30 GMT, 15 December 2011. There may be a service disruption lasting up to 30 minutes. We recommend users save any changes before this time. After this time, we advise customers to hit reload on their browsers to ensure they have the latest version.

DETAIL: It appears the data centre encountered an issue with a power feed to some of our servers.

UPDATE 18:34: Service restored. We will be requesting additional information on the incident from our data centre provider as soon as possible.

DETAIL: At approximately 00:30 this morning, our Data Centre encountered an issue with a power feed to some of our servers. Normally with the redundant power supply it would fail over instantly and seamlessly and have no impact on supply of services i.e. customers would not have noticed. In this instance the transition hesitated having an impact on our servers.

RESPONSE 01:00: We had to manually restart the servers focusing on those supplying customer websites - our main priority. This took approximately 30 min to fully recover. We then focused on Moonfruit.com which took a further 15 to 20 minutes. Caching issues may have delayed some customers seeing the recovery immediately.

UPDATE 2:45: A full investigation of the incident will be conducted with our Data Centre Management as soon as possible.

A number of customers may have intermittent problems in accessing their sites.

Cause: There appears to be a DNS issue with a effecting of CDN providers globally, we're currently looking into it.

Update 12:39: the issue seems resolved for most providers. We'll continue to monitor the situation.

We will be updating the core software to version R5.4.3 at 11:00 BST (GMT+1), 27 September 2011. There may be a momentary service disruption, but this should be unnoticeable. We recommend users save any changes before this time. After this time, we advise customers to hit reload on their browsers to ensure they have the latest version.

DETAIL: At 12:45, we started to see a service degradation caused by a database lock-up.

RESPONSE 13:05: We've restored the full service and are commencing an investigation as to what happened. More details once we have established the facts. Apologies for the inconvenience.

DETAIL 14:05: We are encountering further issues which are causing intermittent disruption to the supply of our service. This is being dealt with. Updates will be provided as needed.

RESPONSE 14:32: We located the source of the problem and blocked any further impact. Investigations continue as to the root cause and steps required to minimise further occurrences.

DETAIL: We started seeing unusual activity at 12:00 BST (GMT+1), we are investigating the cause.

RESPONSE 12:45: Service has returned to normal. We experienced a short spike of high load on one of our services which had a cascading effect, causing a backing up of requests. We have made configuration changes to try to mitigate this happening again in future.

We will be updating the core software to version R5.4.1 at 11:00 BST (GMT+1), 17 August 2011. There may be a momentary service disruption, but this should be unnoticeable. We recommend users save any changes before this time. After this time, we advise customers to hit reload on their browsers to ensure they have the latest version.