Planned Maintenance 30 Apr 2015

Posted on Apr 29 2015

  • Maintenance window: 30 Apr 2015 10:00 BST - 15:00 BST
  • Reason: Network maintenance

Summary

We shall be performing maintenance works at our data centre between the above mentioned times.

Any impact is expected to last between 5 and 10 minutes within the work window, during which time SiteMaker will not be accessible from the Internet. Customers are likely to receive Gateway Timeout messages.

Service outage 16 Jan 2015 - 09:30 GMT

Posted on Jan 16 2015

  • Outage status: Resolved
  • Duration: 2 hours

Summary

Due to a failure of our datacentre supplier's network Moonfruit is currently unreachable. It is likely that users will experience connection timeouts or the error message "504 Gateway Timeout" (whilst trying to view and / or edit sites). An engineer is working to replace the failed equipment as quickly as possible.

Planned Maintenance 21 Nov 2014

Posted on Nov 20 2014

  • Maintenance window: 21 Nov 2014 09:30 GMT - 12:30 GMT
  • Reason: Network maintenance

Summary

We shall be performing maintenance works at our data centre at the above mentioned times.

Any impact is expected to last between 5 and 30 minutes within the work window, during which time SiteMaker will not be accessible from the Internet. Customers are likely to receive Gateway Timeout messages.

Service outage 09 Sep 2014 - 10:00 BST

Posted on Sep 09 2014

  • Outage status: Resolved
  • Duration: 7 hours

Update 16:15 BST

We are now able to confirm that we are currently under a DDoS attack. This is the reason that you may have been experiencing slower than usual load times and an intermittent service. Our Operations team have been working around the clock to restore normal service, and are continuing in their efforts to solve this issue. We deeply apologise to the inconvenience caused, and understand your frustrations, we are doing everything we can to fix the problem. If you want to know more about what a DDoS is, read about it here.

Update 12:00 BST

We are still working to resolve the current issue which is affecting SiteMaker performance. We will post a further update no later than 1600 BST.

Summary

Automated monitoring systems have detected an ongoing outage which may be affecting customers using our service. Our system administrators have been notified and are working to restore service.

Service outage 30 Jul 2014 - 15:10 BST

Posted on Jul 30 2014

  • Outage status: Resolved
  • Duration: 5 hours

Update 19:50 BST

This issue has been resolved at 19:50 BST (GMT +1). Our automated monitoring alerted us to a network incident affecting all sites at 3:15 this afternoon. The Operations team worked with our network partners to identify the cause and mitigate the impact as rapidly as possibly. We will continue to assess the situation and apply further mitigations as appropriate.

Summary

Automated monitoring systems have detected an outage which may be affecting customers using our service. Our system administrators have been notified and are now looking at the issue.

Planned Maintenance 13 May 2014

Posted on Apr 12 2014

  • Maintenance window: 13 May 2014 22:00 BST - 14 May 06:00 BST
  • Reason: Network maintenance

Summary

Our upstream network provider will be performing emergency maintenance works on our upstream network connectivity between 22:00 BST 13-May - 06:00 BST 14 May 2014.

Any impact is expected to last between 5 and 30 minutes within the work window, during which time SiteMaker will not be accessible from the Internet. Customers are likely to receive Gateway Timeout messages.

Service outage 27 Jan 2014 - 21:00 GMT

Posted on Jan 27 2014

  • Outage status: Resolved
  • Duration: 35 minutes

Summary

Between 21:00 and 21:35 on the 27th January 2014 customers may have experienced slow loading sites or gateway timeout (code 504) errors. Normal service has been restored by our operations team.

Planned Maintenance 16 Oct 2013 - 09:30 BST

Posted on Oct 15 2013

  • Maintenance window: 16 Oct 2013 09:30 - 10:00 BST
  • Reason: Hardware maintenance
  • Planned Duration: 10 minutes

We shall be performing recovery work on the storage cluster which caused last night's service outage. This may require downtime affecting approximately 10% of active customer sites.

This work will take place between 09:30 and 10:00 BST tomorrow the 16th October 2013 and will last approximately 10 minutes.`

Service outage 15 Oct 2013 - 03:03 BST

Posted on Oct 15 2013

  • Outage status: Resolved

Update 04:48 BST

Services have been online for some time now and continue to be monitored. Customers would have see errors such as timeouts or 504 error codes.

Summary

We have detected an outage which may be affecting customers using our service. Our system administrators have been notified and are working to resolve the issue.

Services are coming back online as of 03:21 BST (GMT +1).