SiteMaker Server Status

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Monday, May 7 2012

RESOLVED: Service Outage 20:16 BST (GMT+1) 07 May 2012

We are currently experiencing issues and investigating the cause. We'll update this post as we get more information.

UPDATE 20:46: Services have returned to normal. We have identified and blocked incoming traffic which was causing our load balancers to fail. We are currently investigating the structure of the requests to determine why they caused a denial of service and once we have determined this we can put measures in place to prevent this from reoccurring. Apologies for any inconvenience.

UPDATE 21:49: The malicious traffic has returned from another address - we are diagnosing and hope to have it blocked as soon as we can.

UPDATE 22:41: We have identified the vulnerability that has been exploited that caused the denial-of-service situation earlier tonight. We are upgrading the relevant software which should protect against further attacks.

UPDATE 00:32: We have now successfully updated and reconfigured the relevant software packages and configuration files and have tested successfully that we are no longer vulnerable to this susceptibility.

Monday, April 30 2012

COMPLETED: Scheduled Downtime 08:00-08:10 BST (GMT +1) 02 May 2012

REASON: Database Updates

PLANNED DURATION: 10 minutes

Siteleaders will not be able to login to their sites and visitors to sites will see a unbranded page letting them know that essential maintenance is underway and that they should return later.

UPDATE 08:07: Maintenance completed successfully.

Wednesday, April 25 2012

CANCELLED: Scheduled Downtime 08:00-08:10 BST (GMT +1) 26 Apr 2012

REASON: Database Updates

PLANNED DURATION: 10 minutes

Siteleaders will not be able to login to their sites and visitors to sites will see a unbranded page letting them know that essential maintenance is underway and that they should return later.

UPDATE 2018: This has now been cancelled.

Friday, April 20 2012

COMPLETED: Scheduled Downtime 08:00-08:10 BST (GMT +1) 24 Apr 2012

REASON: Database Updates

PLANNED DURATION: 10 minutes

Siteleaders will not be able to login to their sites and visitors to sites will see a unbranded page letting them know that essential maintenance is underway and that they should return later.

UPDATE 19:45: This has now been postponed to 08:00 BST (GMT +1) 25 Apr 2012.

UPDATE 09:05: We are experiencing some performance issues following the maintenance. Engineers are working to restore normal service.

Thursday, April 5 2012

RESOLVED: Service Outage 23:20 BST (GMT+1) 5 Apr 2012

We have currently carrying out emergency maintenance on a critical database server. Engineers are working to resume full service as soon as possible.

UPDATE 00:01: Service has now been restored.

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