At risk: DDoS to Gandi DNS platform 22 Aug 2016 - 14:32 BST (GMT+1)

Posted on Aug 22 2016

Update 22 Aug 2016 - 17:32 BST (GMT+1)

Gandi advise that the issue was resolved at 14:56 BST (GMT+1) today

Summary

This is an "At risk" notification. We have not observed any disruption to services but are notifying our customers and partners as a precaution.

Gandi, our domain name partner is currently experiencing a distributed denial of service (DDoS) attack targetting its DNS platform. We have not seen any disruption to Sitemaker services but will continue to monitor the situation.

Customers who do not use Gandi for their site's DNS are not affected by this.

Gandi's status page for this issue can be found here: https://status.gandi.net/timeline/events/554

Service outage 09 Aug 2016 - 08:10 BST (GMT+1)

Posted on Aug 09 2016

  • Outage status: Recovered
  • Duration: - 4h45m

Update <2016-08-10 10:45 BST> 4

Services have been stable since yesterday and we continue to monitor the platform closely. We are still working with our network suppliers to establish the full circumstances of this incident to improve our resilience to DDoS attacks.

Update <2016-08-09 13:00 BST> 3

Service is now restored however until we receive further assurances from our suppliers we will remain on high alert and as such cannot yet declare that the service has fully stabilised.

Update <2016-08-09 12:01 BST> 2

The cause has been identified as a DDoS against Sitemaker. Mitigation measures have been implemented and we expect to restore site availability within the next 2 hours.

Update <2016-08-09 10:20 BST> 1

Our engineers have identified a problem and have applied a workaround. Sites should recover over the next hour.

Summary

Sitemaker is currently unavailable. Customers will receive a 504 gateway timeout message. The problem is being addressed by our engineers.

Service outage 23 Jun 2016 - 11:45 BST

Posted on Jun 23 2016

  • Outage status: Resolved
  • Duration: 3 hours

Summary

Due to a failure of our datacentre supplier's network Moonfruit was unreachable. The problem is being identified and fixed by Daisy's team of engineers as quickly as possible.

Planned Maintenance 30 Apr 2015

Posted on Apr 29 2015

  • Maintenance window: 30 Apr 2015 10:00 BST - 15:00 BST
  • Reason: Network maintenance

Summary

We shall be performing maintenance works at our data centre between the above mentioned times.

Any impact is expected to last between 5 and 10 minutes within the work window, during which time SiteMaker will not be accessible from the Internet. Customers are likely to receive Gateway Timeout messages.

Service outage 16 Jan 2015 - 09:30 GMT

Posted on Jan 16 2015

  • Outage status: Resolved
  • Duration: 2 hours

Summary

Due to a failure of our datacentre supplier's network Moonfruit is currently unreachable. It is likely that users will experience connection timeouts or the error message "504 Gateway Timeout" (whilst trying to view and / or edit sites). An engineer is working to replace the failed equipment as quickly as possible.