SiteMaker Server Status

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Monday, May 12 2014

Planned Maintenance Window 13 May 2014 22:00 BST - 14 May 06:00 BST (GMT +1)

REASON: Network maintenance

PLANNED DURATION: 5-30 minutes

Our upstream network provider will be performing emergency maintenance works on our upstream network connectivity between 22:00 BST 13-May - 06:00 BST 14 May 2014.

Any impact is expected to last between 5 and 30 minutes within the work window, during which time SiteMaker will not be accessible from the Internet. Customers are likely to receive Gateway Timeout messages.

Monday, January 27 2014

RESOLVED: Service Degradation 21:00 GMT 27 Jan 2014

Between 21:00 and 21:35 on the 27th January 2014 customers may have experienced slow loading sites or gateway timeout (code 504) errors. Normal service has been restored by our operations team.

Tuesday, October 15 2013

Scheduled Downtime Window 09:30-10:00 BST (GMT +1) 16 Oct 2013

REASON: Hardware maintenance

PLANNED DURATION: 10 minutes

We shall be performing recovery work on the storage cluster which caused last night's service outage. This may require downtime affecting approximately 10% of active customer sites.

This work will take place between 09:30 and 10:00 BST tomorrow the 16th October 2013 and will last approximately 10 minutes.

RESOLVED: Service Outage 03:03 BST (GMT +1) 15 Oct 2013

We have detected an outage which may be affecting customers using our service. Our system administrators have been notified and are working to resolve the issue.

Services are coming back online as of 03:21 BST (GMT +1).

UPDATED 04:48 BST Services have been online for some time now and continue to be monitored. Customers would have see errors such as timeouts or 504 error codes.

Sunday, October 13 2013

RESOLVED: Service Degradation 00:46 BST (GMT +1) 13 Oct 2013

Automated monitoring systems have detected an outage which may be affecting customers using our service. Our system administrators have been notified and are now looking at the issue.

UPDATE 01:00 Services appear to have recovered at approximately 00:57 BST (GMT +1). We have contacted our network supplier for further details.

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