Sitemaker blacklisting at Optusnet Australia - 15:45 BST (GMT+1)

Posted on Oct 12 2016

Summary

Customers using the Singtel Optus ISP in Australia may be experiencing problems using Sitemaker and accessing Sitemaker websites.

Optus have informed us that they are blocking access to Sitemaker and we are working with them to have this block removed.

Errors with uploads 06 Sep 2016 - 17:05 BST (GMT+1)

Posted on Sep 06 2016

  • Outage status: Resolved

Update 8 Sep 2016 12:00 BST (GMT+1)

Uploads have been running well since approx. 2100h BST 6 Sep 2016 (GMT+1). Close monitoring over the past 36 hours indicates that service is fully restored.

Update 6 Sep 2016 18:40 BST (GMT+1)

A resolution has been deployed and successful uploads are now occurring. However due to DNS propagation delays some customers may continue to experience problems uploading images for the next 2-3 hours.

Summary

Uploads to the file manager in the Sitemaker site editor are currently failing. The cause has been identified and engineers are working to restore service as soon as possible.

At risk: DDoS to Gandi DNS platform 22 Aug 2016 - 14:32 BST (GMT+1)

Posted on Aug 22 2016

Update 22 Aug 2016 - 17:32 BST (GMT+1)

Gandi advise that the issue was resolved at 14:56 BST (GMT+1) today

Summary

This is an "At risk" notification. We have not observed any disruption to services but are notifying our customers and partners as a precaution.

Gandi, our domain name partner is currently experiencing a distributed denial of service (DDoS) attack targetting its DNS platform. We have not seen any disruption to Sitemaker services but will continue to monitor the situation.

Customers who do not use Gandi for their site's DNS are not affected by this.

Gandi's status page for this issue can be found here: https://status.gandi.net/timeline/events/554

Service outage 09 Aug 2016 - 08:10 BST (GMT+1)

Posted on Aug 09 2016

  • Outage status: Recovered
  • Duration: - 4h45m

Update <2016-08-10 10:45 BST> 4

Services have been stable since yesterday and we continue to monitor the platform closely. We are still working with our network suppliers to establish the full circumstances of this incident to improve our resilience to DDoS attacks.

Update <2016-08-09 13:00 BST> 3

Service is now restored however until we receive further assurances from our suppliers we will remain on high alert and as such cannot yet declare that the service has fully stabilised.

Update <2016-08-09 12:01 BST> 2

The cause has been identified as a DDoS against Sitemaker. Mitigation measures have been implemented and we expect to restore site availability within the next 2 hours.

Update <2016-08-09 10:20 BST> 1

Our engineers have identified a problem and have applied a workaround. Sites should recover over the next hour.

Summary

Sitemaker is currently unavailable. Customers will receive a 504 gateway timeout message. The problem is being addressed by our engineers.

Service outage 23 Jun 2016 - 11:45 BST

Posted on Jun 23 2016

  • Outage status: Resolved
  • Duration: 3 hours

Summary

Due to a failure of our datacentre supplier's network Moonfruit was unreachable. The problem is being identified and fixed by Daisy's team of engineers as quickly as possible.