SiteMaker Server Status

To content | To menu | To search

Tuesday, September 9 2014

Service Outage 10:00 BST (GMT +1) 09 Sep 2014

Automated monitoring systems have detected an ongoing outage which may be affecting customers using our service. Our system administrators have been notified and are working to restore service.

Update 1200 BST (GMT+1): We are still working to resolve the current issue which is affecting SiteMaker performance. We will post a further update no later than 1400BST.

Update 1615 BST (GMT +1): We are now able to confirm that we are currently under a DDoS attack. This is the reason that you may have been experiencing slower than usual load times and an intermittent service. Our Operations team have been working around the clock to restore normal service, and are continuing in their efforts to solve this issue. We deeply apologise to the inconvenience caused, and understand your frustrations, we are doing everything we can to fix the problem. If you want to know more about what a DDoS is, read about it here:

Wednesday, July 30 2014

RESOLVED: Service Outage 15:10 BST (GMT +1) 30 Jul 2014

Automated monitoring systems have detected an outage which may be affecting customers using our service. Our system administrators have been notified and are now looking at the issue.

UPDATED: This issue has been resolved at 19:50 BST (GMT +1). Our automated monitoring alerted us to a network incident affecting all sites at 3:15 this afternoon. The Operations team worked with our network partners to identify the cause and mitigate the impact as rapidly as possibly. We will continue to assess the situation and apply further mitigations as appropriate.

Monday, May 12 2014

Planned Maintenance Window 13 May 2014 22:00 BST - 14 May 06:00 BST (GMT +1)

REASON: Network maintenance

PLANNED DURATION: 5-30 minutes

Our upstream network provider will be performing emergency maintenance works on our upstream network connectivity between 22:00 BST 13-May - 06:00 BST 14 May 2014.

Any impact is expected to last between 5 and 30 minutes within the work window, during which time SiteMaker will not be accessible from the Internet. Customers are likely to receive Gateway Timeout messages.

Monday, January 27 2014

RESOLVED: Service Degradation 21:00 GMT 27 Jan 2014

Between 21:00 and 21:35 on the 27th January 2014 customers may have experienced slow loading sites or gateway timeout (code 504) errors. Normal service has been restored by our operations team.

Tuesday, October 15 2013

Scheduled Downtime Window 09:30-10:00 BST (GMT +1) 16 Oct 2013

REASON: Hardware maintenance


We shall be performing recovery work on the storage cluster which caused last night's service outage. This may require downtime affecting approximately 10% of active customer sites.

This work will take place between 09:30 and 10:00 BST tomorrow the 16th October 2013 and will last approximately 10 minutes.

- page 1 of 26